Channex.io
  • Channex.io Documentation
  • About Channex & FAQ
  • Changelog
  • For OTA
    • Intro
    • Channex Shopping API
    • Open Channel API
  • FOR PMS
    • API Reference
    • API Rate Limits
    • Property Size Limits
    • Properties Collection
    • Property Users Collection
    • Groups Collection
    • Group Users Collection
    • Room Types Collection
    • Rate Plans Collection
    • Availability and Rates
    • Webhook Collection
    • Bookings Collection
    • Channel API
    • Photos Collection
    • Hotel Policy Collection
    • Facilities Collection
    • Taxes and Tax Sets
    • Messages Collection
    • Reviews Collection
    • Availability Rules Collection
    • Channel Codes
    • Channel IFrame
    • PMS Certification Tests
  • Guides
    • PMS Integration Guide
    • Best Practices Guide
    • Test Account for Booking.com
    • Test Accounts for Airbnb
    • Channex Retention Periods
    • Guide to PCI
  • Application Documentation
    • Overview of App Documentation
    • Dashboard
    • Properties and Groups Management
    • Property Tasks
    • Rooms Management
    • Inventory Management
    • Channels Management
    • Channel Log
    • Bookings Management
    • Availability Rules
    • API Key Access
    • Change Log Feature
  • Google Guide
    • Connect Google Channel
    • Google Vacation Rental
    • My Hotel Shop (MHS) Google
  • Channel Mapping Guides
    • Agoda
    • Airbnb
    • Booking.com
    • Ctrip / Trip.com
    • Despegar
    • Dida Travel
    • Emerging Travel
    • Expedia
    • Feratel
    • Getaroom
    • Hipcamp
    • Hostelworld
    • Hopper
    • Hopper Homes
    • Hotelbeds
    • HotelTonight
    • HyperGuest
    • HRS
    • Inntopia
    • Instant Booking Page
    • MakeMyTrip / Goibibo
    • Mg Bedbank
    • OpenGDS
    • Roibos
    • Traveloka
    • Tiket.com
    • VRBO
  • App Guide
    • Apaleo
    • PCI App
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On this page
  • About Channex
  • Where is Channex from?
  • What about support?
  • Why Should a PMS use Channex?
  • Why choose Channex over a bigger or more famous company in the space?
  • Is Channex also a PMS?
  • I am a reseller, can I get Channex?
  • I am a startup with 0 or 1 property, can I use Channex?
  • Does Channex offer other tools like Booking Engine, Revenue Management or Website Builder
  • Can Channex add a missing channel from our area?

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About Channex & FAQ

What is Channex and some Frequently asked Questions

PreviousChannex.io DocumentationNextChangelog

Last updated 14 days ago

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About Channex

Channex is a channel manager system for Property Management Systems (PMS), we provide an API for PMS to connect with Online Travel Agents (OTA) such as Booking.com and Expedia.

The PMS can package a channel manager into it's services or offer as an addon feature.

Where is Channex from?

Channex is a UK registered company. We work with over 200 PMS from around the world and over 8,000 hotels and more than 30,000 Vacation Rental properties

What about support?

We are based in the UK and Europe timezone. Any support emails and chats will be answered as soon as possible usually within minutes. If you send out of ours there may be some wait for a reply especially if sent late evening.

We have monitoring for any downtimes or OTA issues, you can see our status page here:

Why Should a PMS use Channex?

Nearly all proeprties today need a connection to the OTA. If you don't have direct connections you will need to connect a channel manager. Traditionally the proeprty will buy and pay for a channel manager separately and use with the PMS. By using Channex you can offer this service instead and make extra revenue for your business.

Why choose Channex over a bigger or more famous company in the space?

There are a lot of companies that offer channel managers to hotels and vacation rentals, many of which are willing to make a deal for a PMS to white label their software. Channex will be a better choice in most cases (if we have all the channels you require for your market) because:

  • Price - We only offer white label services to PMS so our prices are usually unbeatable

  • Speed and Tech - We focus on the tech so our upates are in real time and we provide full logs to show the time it took for each update to be sent and received by the OTA.

  • API - We offer a full API from creating properties, rooms and rates to mapping each OTA. You can full flexibility and control.

  • Self Service - You don't need to ask Channex for help to do anything, you can create properties, map channels, find logs and many other things yourself. No need to wait for us to do anything to get a new proeprty live.

  • Fast Tech Support - Since our customers are only PMS systems we can provide fast support, especially if its technical support.

Is Channex also a PMS?

No, Channex is a channel manager only. We sell our services to PMS systems but we are not a PMS and have no plans to ever be a PMS.

I am a reseller, can I get Channex?

No, we require all partners to have a PMS system or at least a booking engine system. Basically a system that has Availability, prices and restictions and can receive bookings.

I am a startup with 0 or 1 property, can I use Channex?

Yes, if you have a system like a PMS or booking engine it is fine

Does Channex offer other tools like Booking Engine, Revenue Management or Website Builder

No, We only provide channel manager and no other tools. We need to be the best in our core area of expertise.

Can Channex add a missing channel from our area?

Yes, We are willign to add regional OTA channels. To do that we will need the OTA to agree for Channex to connect and provide API docs so we can do the work.

https://status.channex.io/