About Channex & FAQ

What is Channex and some Frequently asked Questions

About Channex

Channex is a channel manager system for Property Management Systems (PMS), we provide an API for PMS to connect with Online Travel Agents (OTA) such as Booking.com and Expedia.

The PMS can package a channel manager into its services or offer as an addon feature.

Where is Channex from?

Channex is a UK registered company. We work with over 200 PMS from around the world and over 8,000 hotels and more than 30,000 Vacation Rental properties

What about support?

We are based in the UK and Europe timezone. Any support emails and chats will be answered as soon as possible usually within minutes. If you send requests outside of our working hours, there may be a delay in our reply.

We have monitoring for any downtimes or OTA issues, you can see our status page here: https://status.channex.io/

Why Should a PMS use Channex?

Nearly all properties today need a connection to the OTA. If you don't have direct connections you will need to connect a channel manager. Traditionally the property will buy and pay for a channel manager separately and use with the PMS. By using Channex you can offer this service instead and make extra revenue for your business.

Why choose Channex over a bigger or more famous company in the space?

There are a lot of companies that offer channel managers to hotels and vacation rentals, many of which are willing to make a deal for a PMS to white label their software. Channex will be a better choice in most cases (if we have all the channels you require for your market) because:

• Price - We only offer white label services to PMS so our prices are usually unbeatable

• Speed and Tech - We focus on the tech so our updates are in real time and we provide full logs to show the time it took for each update to be sent and received by the OTA.

• API - We offer a full API from creating properties, rooms and rates to mapping each OTA. Full flexibility and control.

• Self Service - You don't need to ask Channex for help to do anything, you can create properties, map channels, find logs and many other things yourself. No need to wait for us to do anything to get a new property live.

• Fast Tech Support - Since our customers are only PMS systems we can provide fast support, especially if it's technical support.

Is Channex also a PMS?

No, Channex is a channel manager only. We sell our services to PMS systems but we are not a PMS and have no plans to ever be a PMS.

I am a reseller, can I get Channex?

No, we require all partners to have a PMS system or at least a booking engine system. Basically a system that has Availability, prices and restrictions and can receive bookings.

I am a startup with 0 or 1 property, can I use Channex?

Yes, if you have a system like a PMS or booking engine it is fine

Does Channex offer other tools like Booking Engine, Revenue Management or Website Builder

No, we only provide channel manager and no other tools. We need to be the best in our core area of expertise.

Can Channex add a missing channel from our area?

Yes, We are willing to add regional OTA channels. To do that we will need the OTA to agree for Channex to connect and provide API docs so we can do the work.