Messages Collection

API to work with Chat

At Channex you are able to work with Channel Messages, it is an unified API to work with chat messages from Booking.com and Airbnb (only these 2 channels are supported currently).

The messages API has 2 parts - Booking Messages and Message Thread.

If you would like a quick start you can use the iframe feature to insert our chat interface into your PMS.

Enable chat on the Property

Go here to applications: https://app.channex.io/applications

Add the chat app to the property, then the API and UI for chat will be available.

Find the Messages app and click on it
Click on Install, this app will cost you depending on type of property you have

Data Structures

Message

{
  "message": "Client Message",
  "attachments": [],
  "sender": "guest",
  "inserted_at": "2021-07-28T04:25:15.000000",
  "updated_at": "2021-07-28T04:25:15.000000"
}

message Text field with Guest message. Can be empty, if attachments is present.

attachments List of links to Attachments associated with message.

sender Enum field to represent message direction. Can be guest or property.

inserted_at Timestamp, when message was received.

updated_at Timestamp, when message was updated.

Message Thread

{
  "title": "Maldonado Roxy",
  "is_closed": false,
  "provider": "BookingCom",
  "message_count": 2,
  "last_message": {
    "attachments": [],
    "inserted_at": "2021-07-27T09:43:05.864520",
    "message": "Thanks for your message.",
    "sender": "property"
  },
  "last_message_received_at": "2021-07-27T09:43:05.864520",
  "inserted_at": "2021-07-27T09:32:14.281622",
  "updated_at": "2021-07-27T09:43:05.868034"
}

title String field with Message Thread title, usually equal to the Customer name.

is_closed Boolean marker to show if the thread is open or not.

provider Message provider. String. (This will be "BookingCom" (Booking.com) or Airbnb) Later there will be more providers.

message_count Integer field to represent count of messages inside Message Thread.

last_message - Message entity.

last_message_received_at Timestamp to represent when last message was received.

inserted_at Timestamp, when Message Thread was received.

updated_at Timestamp, when Message Thread was updated.

Booking Messages

Simple API to send and read messages at the Booking level.

Get Messages per Booking

Request:

GET https://staging.channex.io/api/v1/bookings/:booking_id/messages

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Messages list in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Booking.

Not Found Error Method can return a Not Found Error result with 404 Not Found HTTP Code if Booking with provided ID is not present at system.

Forbidden Error Method can return a Forbidden Error result with 403 Forbidden HTTP Code if Property, associated with requested Booking, is not connected to Messages Application.

Not Supported Error Method can return a Not Supported Error result with 422 Unprocessable Entity HTTP Code if Booking with provided ID associated with OTA, which not support Messages API.

Send Message to Booking

Request:

POST https://staging.channex.io/api/v1/bookings/:booking_id/messages

Payload:

{
  "message": {
    "message": "MESSAGE CONTENT"
  }
}

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Message in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Booking.

Not Found Error Method can return a Not Found Error result with 404 Not Found HTTP Code if Booking with provided ID is not present at system.

Forbidden Error Method can return a Forbidden Error result with 403 Forbidden HTTP Code if Property, associated with requested Booking, is not connected to Messages Application.

Not Supported Error Method can return a Not Supported Error result with 422 Unprocessable Entity HTTP Code if Booking with provided ID associated with OTA, which not support Messages API.

Send Attachment to Booking

Before send attachment you should upload it to Channex side via Create Attachment method

Request:

POST https://staging.channex.io/api/v1/attachments

Payload:

{
    "attachment": {
        "file": "base64 encoded string",
        "file_name": "photo.jpeg",
        "file_type": "image/jpeg"
    }
}

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Attachment in the answer

Send attachment

Next step is send uploaded attachment as a message:

Request:

POST https://staging.channex.io/api/v1/bookings/:booking_id/messages

Payload:

{
  "message": {
    "attachment_id": "c40a00f9-d3d3-4809-8d46-adc378c95f20"
  }
}

Optionally, message object can have message field with message text.

Returns

Response structure will be same as at regular Send Message operation.

Message Threads

API methods to work with Message Threads.

Get Message Threads

Request:

GET https://staging.channex.io/api/v1/message_threads

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Message Threads list in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Booking.

Forbidden Error Method can return a Forbidden Error result with 403 Forbidden HTTP Code if Property, associated with requested Booking, is not connected to Messages Application.

Get Message Thread by ID

Request:

GET https://staging.channex.io/api/v1/message_threads/:id

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Message Thread in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Booking.

Forbidden Error Method can return a Forbidden Error result with 403 Forbidden HTTP Code if Property, associated with requested Booking, is not connected to Messages Application.

Get Message for Message Thread

Request:

GET https://staging.channex.io/api/v1/message_threads/:id/messages

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Messages associated with Message Thread in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Booking.

Forbidden Error Method can return a Forbidden Error result with 403 Forbidden HTTP Code if Property, associated with requested Booking, is not connected to Messages Application.

Message at response can be represented as Attachment. In that case you will get a relative URL. To get full URL for attachment append it by https://app.channex.io/api/v1/ for production environment and by https://staging.channex.io/api/v1/ for staging environment.

Send Message to Message Thread

Request:

POST https://staging.channex.io/api/v1/message_threads/:id/messages

Payload:

{
  "message": {
    "message": "MESSAGE CONTENT"
  }
}

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Message in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Message Thread.

Not Found Error Method can return a Not Found Error result with 404 Not Found HTTP Code if Message Thread with provided ID is not present at system.

Send Attachments

Please, take a look into Send Attachment to Booking.

Close Message Thread

Request:

POST https://staging.channex.io/api/v1/message_threads/:id/close

Returns

Success Method can return a Success result with 200 OK HTTP Code if operation is successful. Will contain a Message Thread in the answer. Unauthorised Error Method can return a Unauthorised Error result with 401 Unauthorized HTTP Code if wrong API Key provided or User not have access to requested Message Thread.

Not Found Error Method can return a Not Found Error result with 404 Not Found HTTP Code if Message Thread with provided ID is not present at system.

Mark Thread as No Reply needed

This action applicable only for Booking.com messages.

Booking.com have some internal scoring based at response time, but sometimes Guests provide messages what is not need any reply from Hotel side. In that case, you can mark thread as No Reply needed. To do that you can use next API call:

POST /api/v1/message_threads/:id/no_reply_needed

Payload is empty.

In that case, Booking.com count reaction time correct.

Threads without bookings

Airbnb have use case called "Inquiry", when Guest request Host to create a Booking for specific dates and prices. This logic associated with Messages, because it is used as conversation mechanic between Guest and Host. As result, when Guest create Inquiry at Airbnb side, it will be represented as a Message Thread without associated booking at Channex side.

{
    "data": {
        "attributes": {
            "title": "Andrew",
            "last_message": {
                "message": "Hello",
                "sender": "property",
                "inserted_at": "2023-11-30T07:17:40.000000",
                "attachments": []
            },
            "inserted_at": "2023-11-30T07:01:49.669975",
            "updated_at": "2023-11-30T07:17:51.536183",
            "is_closed": false,
            "last_message_received_at": "2023-11-30T07:17:40.000000",
            "message_count": 6,
            "provider": "AirBNB"
        },
        "id": "b4153232-2e77-4ccf-8383-ae1119b01bc7",
        "type": "message_thread",
        "relationships": {
            "property": {
                "data": {
                    "id": "71d34923-a8be-4682-9625-e4a2f080df92",
                    "type": "property",
                    "title": "Test Property"
                }
            },
            "channel": {
                "data": {
                    "id": "351f145d-cb8c-4df7-9f12-2f6854991b91",
                    "type": "channel"
                }
            }
        }
    }
}

Inside Messages you will see special message with information about Inquiry:

{
    "attributes": {
        "message": "inquiry",
        "meta": {
            "status": "active",
            "live_feed_event_id": "9a52c05b-ea75-4fad-aaab-21741c3be253",
            "booking_details": {
                "checkin_date": "2023-12-02",
                "checkout_date": "2023-12-03",
                "currency": "GBP",
                "expected_payout_amount_accurate": "50.00",
                "guest_name": "Andrew",
                "listing_id": "16384756345",
                "listing_name": "Channex Listing",
                "nights": 1,
                "non_response_at": "2023-12-01T07:01:38.735Z",
                "number_of_adults": 3,
                "number_of_children": 0,
                "number_of_guests": 3,
                "number_of_infants": 0,
                "number_of_pets": 0,
                "property_id": "71d34923-a8be-4682-9625-e4a2f080df92",
                "room_type_id": "a9856c2b-f82f-42fc-8467-b10f4c6ffb74"
            }
        },
        "sender": "system",
        "inserted_at": "2023-11-30T07:01:49.492378",
        "updated_at": "2023-11-30T07:01:49.775842",
        "attachments": []
    },
    "id": "99b55a1c-305c-4b5d-b321-95d3684d1328",
    "type": "message",
    "relationships": {
        "message_thread": {
            "data": {
                "id": "b4153232-2e77-4ccf-8383-ae1119b01bc7",
                "type": "message_thread"
            }
        }
    }
}
PreviousApplications APINextReviews Collection

Last updated

Was this helpful?