Bookings Management
This page will show all your bookings from the selected property or all properties.
Click on view to view the booking, a side bar will load to show you the booking details
Status - This is the booking status, it will be one of three options: New, Modified, Cancelled.
Source / OTA - This is the channel name
Channel - This is the custom name of the channel, you can change this by editing the channel title.
Reservation ID: This is the Channex ID for the booking
OTA Reservation ID: This is the OTA ID for the booking
Booked at: The date it was booked
Property: The property the booking is for
RUID: This is the internal code for booking.com if there is any support required (This might be removed later as it is for admins)
We provide check in details section
We provide the customer details for the booking, this part depends how much the OTA will share with Channex.
This room breakdown screen with show you all the details of each room in the booking
Price Breakdown - It will show the price for each day booked, if there was a promotion applied it will show here also
Guests - The guest name will be shown here
Occupancy - The occupancy for the room
Meal Plan - Meal plan booked
Smoking - Smoking preference
Policies - The booking.com policy that was active when booking was created
Cancellation policy - We show the details from booking.com of the cancellation policy and penalty.
Card Type - The type of card for the booking: Visa, Mastercard, Amex
Card Number - We show PCI friendly version of the card number
Expiration Date - Date card will expire
Cardholder Name - Name of cardholder
CVV / CVC - This will let you know if it was provided or not with the booking
Is Virtual - If the card is a virtual card or not
Notes - Any notes from the guest or the OTA
Booking Expenses - This is the total amount for the booking
You can see the prior version of the booking here, also you can see the time of each revision.