Channex.io
  • Channex.io Documentation
  • About Channex & FAQ
  • Changelog
  • For OTA
    • Intro
    • Channex Shopping API
    • Open Channel API
  • FOR PMS
    • API Reference
    • API Rate Limits
    • Property Size Limits
    • Properties Collection
    • Property Users Collection
    • Groups Collection
    • Group Users Collection
    • Room Types Collection
    • Rate Plans Collection
    • Availability and Rates
    • Webhook Collection
    • Bookings Collection
    • Channel API
    • Photos Collection
    • Hotel Policy Collection
    • Facilities Collection
    • Taxes and Tax Sets
    • Messages Collection
    • Reviews Collection
    • Channel Codes
    • Channel IFrame
    • PMS Certification Tests
  • Guides
    • PMS Integration Guide
    • Best Practices Guide
    • Test Account for Booking.com
    • Test Accounts for Airbnb
    • Channex Retention Periods
    • Guide to PCI
  • Application Documentation
    • Overview of App Documentation
    • Dashboard
    • Properties and Groups Management
    • Property Tasks
    • Rooms Management
    • Inventory Management
    • Channels Management
    • Channel Log
    • Bookings Management
    • Availability Rules
    • API Key Access
    • Change Log Feature
  • Google Guide
    • Connect Google Channel
    • Google Vacation Rental
    • My Hotel Shop (MHS) Google
  • Channel Mapping Guides
    • Agoda
    • Airbnb
    • Booking.com
    • Ctrip / Trip.com
    • Despegar
    • Dida Travel
    • Emerging Travel
    • Expedia
    • Feratel
    • Getaroom
    • Hipcamp
    • Hostelworld
    • Hopper
    • Hopper Homes
    • Hotelbeds
    • HotelTonight
    • HyperGuest
    • HRS
    • Inntopia
    • Instant Booking Page
    • MakeMyTrip / Goibibo
    • Mg Bedbank
    • OpenGDS
    • Roibos
    • Traveloka
    • Tiket.com
    • VRBO
  • App Guide
    • Apaleo
    • PCI App
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  1. Guides

Channex Retention Periods

We describe our logic of how long we keep information in Channex

Bookings

  • 3 months after checkout (Booking is removed)

Credit Card

  • 7 Days after checkout (Remove Credit Card)

  • 7 Days after cancellation (Remove Credit Card)

  • if booking is acknowledged no CC provided via API

Logs

  • 3 Months property log retention

  • 3 Months Channel log retention

  • 7 Days Webhook log retention

Live Feed

  • 1 Month Retention

Property

  • 90 Days of property without a channel, it is removed

Channels

  • 1 Month in disabled state it is removed

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Last updated 9 months ago

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