For the complete documentation index, see llms.txt. This page is also available as Markdown.
VRBO
VRBO / Homeaway connection is currently stable and working well
Current Problems & Issues
Right now we have a few issues which are being worked on:
Sometimes the channel will disconnect automatically (You will get email about this if it happens) Usually it is because the user has changed their user password.
Supported Functionality
We support the following:
ARI updates (Availability, Rates and Restrictions)
Make sure the VRBO account is not API connected to previous software
If the account was previously connected to a PMS for XML API then you will see something like this. The owner or property manager will need to ask VRBO support to convert the account back into a normal account (without channel manager)
Once this is completed it can be ready to connect. Connecting while still connected to previous software can make issues.
Make sure you remove any ical connections
Leaving ical connected from Airbnb or another PMS will overwrite anything that Channex sends. You should remove ical connections first.
Instructions for VRBO if it is connected to a channel manager already
"Please can you disconnect my account from my current channel manager, I will control the extranet manually"
They should disconnect the current channel manager and convert the account to a normal one with payments by VRBO.
How to Connect
Create the VRBO Channel
Go to the channels tab and click on "Create"
Select VRBO as the channel
Title - Enter the name you would like here to describe this connection
Group: Choose the correct group of which property you need to connect.
Affected Property: Choose the properties you wish to connect from Channex
Username: This is the VRBO username
Password: The password used to login
Authenticate: This button will start the connection
Test Connection - This button will check if the connection is a success.
The Process:
Enter the username and password into the provided fields of VRBO channel
Press Authenticate button (not test connection)
(If Required) Enter the 2 factor SMS code into provided field. This is a code sent to the account owner
Press Test Connection to see if it is successful
if its working the mapping page should show listings, if not then please get in touch
Mapping
Mapping page will show all listings to connect. Please map a room and rate to the listings you wish to connect.
