VRBO

VRBO / Homeaway connection is currently stable and working well

Current Problems & Issues

Right now we have a few issues which are being worked on:

• Sometimes the channel will disconnect automatically (You will get email about this if it happens) Usually it is because the user has changed their user password.

Supported Functionality

We support the following:

• ARI updates (Availability, Rates and Restrictions)

• Get Bookings (New, Modified and Cancelled)

• Currency Supported: USD, CAD, EUR, AUD, NZD, JPY, SGD, BRL, MXN and GBP

Not supported yet:

• Messages

• Reviews

Make sure the VRBO account is not API connected to previous software

If the account was previously connected to a PMS for XML API then you will see something like this. The owner or property manager will need to ask VRBO support to convert the account back into a normal account (without channel manager)

Once this is completed it can be ready to connect. Connecting while still connected to previous software can make issues.

Make sure you remove any ical connections

Leaving ical connected from Airbnb or another PMS will overwrite anything that Channex sends. You should remove ical connections first.

Instructions for VRBO if it is connected to a channel manager already

"Please can you disconnect my account from my current channel manager, I will control the extranet manually"

They should disconnect the current channel manager and convert the account to a normal one with payments by VRBO.

How to Connect

Create the VRBO Channel

Go to the channels tab and click on "Create"

Select VRBO as the channel

Title - Enter the name you would like here to describe this connection

Group: Choose the correct group of which property you need to connect.

Affected Property: Choose the properties you wish to connect from Channex

Username: This is the VRBO username

Password: The password used to login

Authenticate: This button will start the connection

Test Connection - This button will check if the connection is a success.

The Process:

• Enter the username and password into the provided fields of VRBO channel

• Press Authenticate button (not test connection)

• (If Required) Enter the 2 factor SMS code into provided field. This is a code sent to the account owner

• Press Test Connection to see if it is successful

• if its working the mapping page should show listings, if not then please get in touch

Mapping

Mapping page will show all listings to connect. Please map a room and rate to the listings you wish to connect.

Once everything is mapped activate the channel