Webhook Collection

You can create Webhooks to be notified about any changes of the property's ARI or about booking and some OTA specific webhooks. Webhooks are Push-notifications. When any changes happens, we send a POST request with JSON payload to the provided endpoint.

Webhooks can be global (related to whole account) or property-related. Global webhooks allow you have single point to manage endpoints, credentials and don't worry about that when new property is added. Property-level webhooks is suitable to setup specific logic for signle property.

Webhook UI

We have an UI available to view, add and edit webhooks also so you can lessen your development efforts if you wish to manually set up instead of via API.

Property Webhooks: https://staging.channex.io/organization/webhooks/property

Global Webhooks: https://staging.channex.io/organization/webhooks/global

Global Webhooks

By default, webhooks are scoped to a single property. Global Webhooks allow you to receive events for all properties associated with your account through a single webhook endpoint, removing the need to create and manage individual webhooks per property.

How It Works

To create a Global Webhook, set property_id to null and is_global to true in your webhook configuration:

{
  "webhook": {
    "callback_url": "https://your-website.com/api/push_message",
    "event_mask": "*",
    "property_id": null,
    "is_global": true,
    "request_params": {},
    "headers": {},
    "is_active": true,
    "send_data": true
  }
}

Global Webhooks support the same event types, payload structures, and configuration options (send_data, event_mask, headers, request_params) as property-level webhooks. Every payload includes the property_id field, so your endpoint can identify which property triggered the event.

When to Use Global Webhooks

Global Webhooks are ideal when:

Your system manages many properties and you want a centralized event handler rather than one webhook per property.
New properties are added frequently and you want them covered automatically without additional webhook setup.

Important Notes

Global Webhooks and property-level webhooks can coexist. If both are configured for the same event and property, your endpoint will receive only 1 webhook event. Property level webhook win.

List of webhook events available

ari This will send you any ARI changes like changed availability or prices, useful if you allow users to change ARI in the Channex interface or mobile app and also to integrate any RM system
booking If you wish to get all booking changes then this is the one, you will get notification for any booking revision new, modified and cancelled.
booking_new Will be triggered only for Booking Revisions with status new.
booking_modification Will be triggered only for Booking Revisions with status modified.
booking_cancellation Will be triggered only for Booking Revisions with status cancelled.
booking_unmapped_roomThis will let you know if any bookings were created which were not mapped
booking_unmapped_rateSimilar to unmapped room but this means room is mapped but rate is not
non_acked_booking Will be triggered when Booking Revision will be not acknowledged at 30 minutes after first receiving.
messageIf you use the messaging API this is required to push messages to you in real time
sync_errorYou can see any sync errors on your dashboard
sync_warning Will be triggered if some non-critical errors will be returned by OTA on sync.
rate_error Will be triggered if error associated with Rate values will be returned by OTA on sync.
reservation_requestAirbnb specific, You can see a reservation request and can accept or deny.
alteration_requestAirbnb specific, You can see an alteration request and can accept or deny.
accepted_reservation Airbnb specific, will be triggered when Reservation request will be accepted.
declined_reservation Airbnb specific, will be triggered when Reservation request will be declined.
inquiry Airbnb specific, You can see an inquiry request at Dashboard and Messages App.
reviewThis will let you know if any new review is came.
updated_review Will be triggered when Review object will be updated (Guest feedback will be received).
new_channel Will be triggered when new Channel will be created for Property.
updated_channel Will be triggered when Channel is updated.
disconnected_channel Will be triggered when Channel is disconnected by automatic rules or User action.
disconnect_listing Will be triggered when Listing is disconnected from Airbnb Channel.
activate_channel Will be triggered when Channel is activated.
deactivate_channel Will be triggered when Channel is deactivated.

Webhooks List

get

Retrieve a list of webhooks associated with the user's properties.

Authorizations

user-api-keystringRequired

Query parameters

pagination[page]integer · int32Optional

pagination[limit]integer · int32Optional

Responses

200

The request has succeeded.

application/json

401

Access is unauthorized.

application/json

get

/webhooks

GET /webhooks HTTP/1.1
user-api-key: YOUR_API_KEY
Accept: */*

{
  "data": [
    {
      "type": "webhook",
      "id": "123e4567-e89b-12d3-a456-426614174000",
      "attributes": {
        "callback_url": "https://your-website.com/api/push_message",
        "event_mask": "booking_new;booking_modification;booking_cancellation",
        "request_params": {},
        "headers": {},
        "is_active": true,
        "send_data": true,
        "protected": false,
        "is_global": false
      },
      "relationships": {
        "property": {
          "data": {
            "type": "property",
            "id": "123e4567-e89b-12d3-a456-426614174000"
          }
        },
        "organization": {
          "data": {
            "type": "organization",
            "id": "123e4567-e89b-12d3-a456-426614174000"
          }
        }
      }
    }
  ],
  "meta": {
    "page": 1,
    "limit": 10,
    "total": 1
  }
}

Get Webhook by ID

get

Retrieve a specific webhook by ID.

Authorizations

user-api-keystringRequired

Path parameters

webhookIdstring · uuidRequired

Responses

200

The request has succeeded.

application/json

401

Access is unauthorized.

application/json

404

The server cannot find the requested resource.

application/json

get

/webhooks/{webhookId}

GET /webhooks/{webhookId} HTTP/1.1
user-api-key: YOUR_API_KEY
Accept: */*

{
  "data": {
    "type": "webhook",
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "attributes": {
      "callback_url": "https://your-website.com/api/push_message",
      "event_mask": "booking_new;booking_modification;booking_cancellation",
      "request_params": {},
      "headers": {},
      "is_active": true,
      "send_data": true,
      "protected": false,
      "is_global": false
    },
    "relationships": {
      "property": {
        "data": {
          "type": "property",
          "id": "123e4567-e89b-12d3-a456-426614174000"
        }
      },
      "organization": {
        "data": {
          "type": "organization",
          "id": "123e4567-e89b-12d3-a456-426614174000"
        }
      }
    }
  }
}

Create Webhook

post

Create a new webhook.

Authorizations

user-api-keystringRequired

Body

Responses

201

The request has succeeded and a new resource has been created as a result.

application/json

401

Access is unauthorized.

application/json

422

Client error

application/json

post

/webhooks

POST /webhooks HTTP/1.1
user-api-key: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 297

{
  "webhook": {
    "callback_url": "https://your-website.com/api/push_message",
    "event_mask": "booking_new;booking_modification;booking_cancellation",
    "property_id": "716305c4-561a-4561-a187-7f5b8aeb5920",
    "request_params": {},
    "headers": {},
    "is_active": true,
    "send_data": true,
    "protected": false,
    "is_global": false
  }
}

{
  "data": {
    "type": "webhook",
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "attributes": {
      "callback_url": "https://your-website.com/api/push_message",
      "event_mask": "booking_new;booking_modification;booking_cancellation",
      "request_params": {},
      "headers": {},
      "is_active": true,
      "send_data": true,
      "protected": false,
      "is_global": false
    },
    "relationships": {
      "property": {
        "data": {
          "type": "property",
          "id": "123e4567-e89b-12d3-a456-426614174000"
        }
      },
      "organization": {
        "data": {
          "type": "organization",
          "id": "123e4567-e89b-12d3-a456-426614174000"
        }
      }
    }
  }
}

Update Webhook

put

Update an existing webhook.

Authorizations

user-api-keystringRequired

Path parameters

webhookIdstring · uuidRequired

Body

Responses

200

The request has succeeded.

application/json

401

Access is unauthorized.

application/json

404

The server cannot find the requested resource.

application/json

422

Client error

application/json

put

/webhooks/{webhookId}

PUT /webhooks/{webhookId} HTTP/1.1
user-api-key: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 297

{
  "webhook": {
    "callback_url": "https://your-website.com/api/push_message",
    "event_mask": "booking_new;booking_modification;booking_cancellation",
    "property_id": "716305c4-561a-4561-a187-7f5b8aeb5920",
    "request_params": {},
    "headers": {},
    "is_active": true,
    "send_data": true,
    "protected": false,
    "is_global": false
  }
}

{
  "data": {
    "type": "webhook",
    "id": "123e4567-e89b-12d3-a456-426614174000",
    "attributes": {
      "callback_url": "https://your-website.com/api/push_message",
      "event_mask": "booking_new;booking_modification;booking_cancellation",
      "request_params": {},
      "headers": {},
      "is_active": true,
      "send_data": true,
      "protected": false,
      "is_global": false
    },
    "relationships": {
      "property": {
        "data": {
          "type": "property",
          "id": "123e4567-e89b-12d3-a456-426614174000"
        }
      },
      "organization": {
        "data": {
          "type": "organization",
          "id": "123e4567-e89b-12d3-a456-426614174000"
        }
      }
    }
  }
}

Remove Webhook

delete

Remove a webhook.

Authorizations

user-api-keystringRequired

Path parameters

webhookIdstring · uuidRequired

Responses

200

The request has succeeded.

application/json

401

Access is unauthorized.

application/json

404

The server cannot find the requested resource.

application/json

delete

/webhooks/{webhookId}

DELETE /webhooks/{webhookId} HTTP/1.1
user-api-key: YOUR_API_KEY
Accept: */*

{
  "meta": {
    "message": "Success"
  }
}

Test Webhook

post

Test a webhook by sending a test POST request to the callback URL. Returns the status code and body from the target endpoint.

Authorizations

user-api-keystringRequired

Body

Responses

200

The request has succeeded.

application/json

401

Access is unauthorized.

application/json

422

Client error

application/json

post

/webhooks/test

POST /webhooks/test HTTP/1.1
user-api-key: YOUR_API_KEY
Content-Type: application/json
Accept: */*
Content-Length: 297

{
  "webhook": {
    "callback_url": "https://your-website.com/api/push_message",
    "event_mask": "booking_new;booking_modification;booking_cancellation",
    "property_id": "716305c4-561a-4561-a187-7f5b8aeb5920",
    "request_params": {},
    "headers": {},
    "is_active": true,
    "send_data": true,
    "protected": false,
    "is_global": false
  }
}

{
  "status_code": 200,
  "body": "{\n  \"success\": true\n}"
}

Payloads

No Data Version

The message is provided to the provided webhook endpoint, depending on the webhook settings (send_data). If send_data is true, Channex will push the message payload, if false message payload will be removed and target endpoint will only receive event, user_id and property_id fields.

{
  "event": "booking_new",
  "property_id": "90958ec0-9214-4796-873e-4add0d834670",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

ARI (Availability, Rates & Restrictions)

Triggered when any changes have happened at the property State or inventory table. We provide information about changed prices, restrictions and availability.

Note: We have included the user ID of who generated the changes, this can be useful if you would like to ignore changes made by your own app.

{
  "event": "ari",
  "payload": [
    {
      "availability": 5,
      "booked": 7,
      "date": "2021-12-02",
      "rate_plan_id": "04c607e4-644d-45ea-ab1a-da920ee36e50",
      "room_type_id": "27e24739-239c-4619-9c30-0dc390f5d7ac",
      "stop_sell": false
    }
  ],
  "property_id": "90958ec0-9713-1196-873e-4add0d834670",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Booking

Triggered when Channex receives a booking revision (New, Cancelled or Modified).

{
  "event": "booking",
  "payload": {
    "booking_id": "e10de9d1-3e2c-431c-b88c-ffca9ed5db5d",
    "property_id": "90958ec0-9713-1196-873e-4add0d834670",
    "revision_id": "80b3b60c-5e24-35c5-ad1b-da67cd704093"
  },
  "property_id": "90958ec0-9713-1396-873e-4add0d834670",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

This event was originally designed to trigger a Pull booking revision operation from the PMS. When this event arrives, we expect the PMS will call api/v1/booking_revisions/:id, to pull the new revision and ack it.

Alternatively the PMS can call the Feed endpoint also to get list of all unack bookings.

Booking Unmapped Room

Triggered when Channex receives a booking revision but can’t map it with existing Room Types. This can happen if the channel is not mapped correctly or if the OTA provides ID which has no mapping.

This event is designed to notify PMS about potential problems at mapping and usually used to trigger notification to support team at PMS side to investigate problems with mapping.

Please, keep in mind, to prevent any potential problems with overbookings, Mapping Issues should be solved in short time-frame and should have high priority.

{
  "event": "booking_unmapped_room",
  "payload": {
    "booking_id": "4995a8d5-552b-4d6c-acc5-cc8ca45bd32a",
    "booking_revision_id": "8a5c7299-611e-4b57-a703-7e146b538750"
  },
  "property_id": "a88cdfa3-2e25-1bcc-ab18-2d4f899ca49b",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Booking Unmapped Rate

Triggered when Channex receives a booking revision but can’t map it with existing Rate Plans.

This trigger will not come if revision has not mapped Room Type error. Booking Unmapped Room event will mute Booking Unmapped Rate, because when we have no mapped Room it also means rate is not mapped.

This event is designed to notify PMS about potential problems at mapping, but in that case, we can map Room (and correctly process Availability changes), but can’t map to Rate Plan.

{
  "event": "booking_unmapped_rate",
  "payload": {
    "booking_id": "4995a8d5-552b-4d6c-acc5-cc8ca45bd32a",
    "booking_revision_id": "8a5c7299-611e-4b57-a703-7e146b538750"
  },
  "property_id": "a88cdfa3-2e25-3bcc-ab18-2d4f899ca49b",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Message

Triggered when new chat message from a guest is registered at Channex.

{
  "event": "message",
  "payload": {
    "id": "e10b1d2d-ac82-46f3-810f-a18514eca3e1",
    "message": "Thanks a lot.",
    "meta": null,
    "sender": "guest",
    "property_id": "680585d7-af7f-4880-8e91-25fca1508b55",
    "booking_id": "c680428a-573a-4969-bcd8-c92d16cff54a",
    "message_thread_id": "bb737f04-c418-4c35-b821-4cf1a58ce626",
    "live_feed_event_id": "fb3365e5-3460-4a57-6747-828bf871fcf3",
    "attachments": [],
    "have_attachment": false,
    "ota_message_id": "0d8aadb0-a2e8-11f0-be32-995226a481d7"
  },
  "property_id": "680585d7-af7f-4880-8e91-25fca1508b55",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Sync Error

Triggered when sync error has happened at a connected channel.

Originally designed to notify PMS about potential problems at existed connections.

{
  "event": "sync_error",
  "payload": {
    "channel": "Agoda"
    "channel_event_id": "e7883431-3df6-412f-8c07-0d5e1d983e0f"
    "channel_id": "d691462b-45d1-4655-9076-072210f2ceca"
    "channel_name": "Agoda"
    "error_type": "general_error"
    "property_name": "Hotel Name"
  },
  "property_id": "d69a591e-9be3-4822-cc95-7374ed13a673",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Reservation Request

Triggered when Channex receives a Reservation Request from Airbnb.

Contains information about requested reservation.

{
  "event": "reservation_request",
  "payload": {
    "bms": BOOKING_MESSAGE,
    "resolved": false
  },
  "property_id": "4b70ec18-9ec1-4f77-8408-628b6477e824",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Where BOOKING_MESSAGE is structure equal to regular Booking Revision structure.

Review

Triggered when Channex receives a Review.

{
  "event": "review",
  "payload": {
    "id": "8b5e56bf-515c-4981-8c2a-8d19f6073c23",
    "reply": null,
    "content": null,
    "channel_id": "e990a463-9524-41ec-b741-d19fcd024e06",
    "scores": [
      {
        "category": "value",
        "score": 10.0
      },
      {
        "category": "clean",
        "score": 10.0
      },
      {
        "category": "location",
        "score": 10.0
      },
      {
        "category": "comfort",
        "score": 7.5
      },
      {
        "category": "facilities",
        "score": 10.0
      },
      {
        "category": "staff",
        "score": 10.0
      }
    ],
    "ota": "BookingCom",
    "property_id": "4b70ec18-9ec1-4f77-8408-628b6477e824",
    "expired_at": "2024-11-03T07:35:21.000000",
    "is_hidden": false,
    "is_replied": false,
    "ota_overall_score": 10.0,
    "ota_reservation_id": "4874110092",
    "ota_review_id": "OyQHKvMWfda",
    "ota_scores": [
      {
        "category": "value",
        "score": 10.0
      },
      {
        "category": "clean",
        "score": 10.0
      },
      {
        "category": "location",
        "score": 10.0
      },
      {
        "category": "comfort",
        "score": 7.5
      },
      {
        "category": "facilities",
        "score": 10.0
      },
      {
        "category": "staff",
        "score": 10.0
      }
    ],
    "overall_score": 10.0,
    "raw_content": null,
    "received_at": "2024-08-05T07:35:21.000000",
    "reviewer_name": null,
    "booking_id": "66101c21-178f-41b8-adb6-09a8b783dc69",
    "live_feed_event_id": "69121b1e-90d3-4903-8370-5468fc4f39cf",
    "ota_inserted_at": null,
    "reply_scheduled_at": null,
    "reply_sent_at": null
  },
  "property_id": "4b70ec18-9ec1-4f77-8408-628b6477e824",
  "user_id": null,
  "timestamp": "2021-12-24T00:00:00.0000Z"
}

Activate / Deactivate Channel

{
   "timestamp":"2026-01-26T14: 40: 54.310491Z",
   "user_id":null,
   "payload":{
      "title":"Test Channel",
      "channel_id":"99f25e27-3152-41bc-884c-be13f98e7bbc",
      "ota_name":"Klook"
   },
   "property_id":"a92c01bb-4fc1-4c9e-9579-7d4e1ec607b8",
   "event":"activate_channel" | "deactivate_channel"
}

Webhook message sequence

Before you start any integration with webhooks, you should to know -

Sequence of incoming webhook calls can be different from sequence of events which trigger that calls. Webhooks may come out of order.

Explanation

At property A we have 2 state changes event: Change availability for Room Type A from 0 to 1. Change availability for Room Type A from 1 to 0.

This events triggers 2 webhook calls with ari type. But when Channex sends the first webhook we might catch some network issue at middle level and message failed with a timeout error. This is a temporary error and webhook will be rescheduled. Second webhook had no issues and was sent successfully and would arrive first.

PMS receives webhook #2 with Availability 0. First webhook is queued for 2nd attempt to be sent to the target endpoint and this time all went well and we deliver that webhook.

PMS receive webhook #1 with Availability 1.

As a result, if PMS will interpret incoming results, this can cause problems. Instead use information from payload, we suggest to use webhooks as a trigger to execute logic to pull ARI info from Channex.

So, in case with Availability changes, we suggest instead using data from payload, trigger a pull request to get values for changed dates.

PreviousAvailability and Rates NextBookings Collection

Last updated 1 month ago

hashtagGlobal Webhooks

hashtagHow It Works

hashtagWhen to Use Global Webhooks

hashtagImportant Notes

hashtagList of webhook events available

hashtagWebhooks List

hashtagGet Webhook by ID

hashtagCreate Webhook

hashtagUpdate Webhook

hashtagRemove Webhook

hashtagTest Webhook

hashtagPayloads

hashtagNo Data Version

hashtagARI (Availability, Rates & Restrictions)

hashtagBooking

hashtagBooking Unmapped Room

hashtagBooking Unmapped Rate

hashtagMessage

hashtagSync Error

hashtagReservation Request

hashtagReview

hashtagActivate / Deactivate Channel

hashtagWebhook message sequence

Global Webhooks

How It Works

When to Use Global Webhooks

Important Notes

List of webhook events available

Webhooks List

Get Webhook by ID

Create Webhook

Update Webhook

Remove Webhook

Test Webhook

Payloads

No Data Version

ARI (Availability, Rates & Restrictions)

Booking

Booking Unmapped Room

Booking Unmapped Rate

Message

Sync Error

Reservation Request

Review

Activate / Deactivate Channel

Webhook message sequence